Custom Acrylic Backlit Sign
Custom Acrylic Backlit Sign
$185.00
- 🚚 Free Shipping – Fast delivery in just 6–11 days
- 🛠 2-Year Warranty – Reliable quality guaranteed
- 📞 24/7 Customer Support – Friendly help whenever you need it
- 🔒 100% Secure Checkout – Safe and worry-free shopping
Shipping
Our estimated delivery dates depend on several factors, including the destination address, courier transit times, and the speed of our handcrafted assembly. Over 95% of our orders are delivered within 9 days.
Processing & Shipping Times
At Freedom Neon, every sign is handcrafted to order to ensure the highest quality.
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Production & Testing: Typically 2–4 days. This process includes custom design, precision assembly, and a mandatory 24-hour rigorous quality inspection (including waterproof testing for outdoor signs).
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Courier Transit: Once production is completed, we ship via Premium Express (FedEx, DHL, or UPS). Transit time is usually 4–7 days.
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Total Delivery Timeline: Most orders arrive within 6–11 days from the date of purchase.
- 4-7 Day Rush Order ($50 USD): Available for urgent needs. Your order will be prioritized in our production queue and dispatched via our fastest premium express route.
Shipping Options & Coverage
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Options: We offer Free Express Shipping for all custom neon orders.
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Coverage: We currently ship to:
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North America: United States, Canada
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Europe: United Kingdom, Germany, France, Netherlands
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Import Duties & Taxes
For customers in the US, we provide Delivered Duty Paid (DDP) service:
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No Hidden Fees: All import VAT and duties are prepaid. The price at checkout is the final price.
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Smooth Clearance: Your package will clear customs automatically.
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Refund Promise: If you are notified of any import duties or taxes by customs, please inform us. We will provide a tax refund to cover these charges.
Other Regions: Orders outside the US (including the UK, EU, and Canada) may be subject to local customs fees per regional regulations, which are the customer's responsibility.
Important Notes & Restrictions
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Address Changes: Requests must be made before your order is shipped. Once in transit, changes are not guaranteed and may incur additional rerouting fees.
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P.O. Boxes & APO/FPO: We cannot ship to P.O. Boxes or APO/FPO addresses. A physical address is required for secure courier delivery and signature.
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Unforeseen Delays: Actual delivery dates may be slightly affected by flight schedules, weather, or local carrier peak seasons.
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Undelivered or Lost Packages: If tracking shows "Delivered" but you have not received the item, you must contact us within 15 days of the marked delivery date. Requests made after this period are ineligible for courier insurance claims.
Customer Support
If you have any questions or require further assistance, please contact us at: Email: support@freedomneon.com
We are committed to providing you with prompt and reliable support.
Refund
Thank you for shopping at Freedom Neon. If you are not satisfied with your purchase, we are happy to offer returns and refunds. Please read the following policy carefully.
Order Cancellation
- We provide a 4-hour grace period after order placement. During this window, you may contact us via email to request a full cancellation and a total refund.
- Because our LED neon signs are 100% custom-made-to-order, we cannot accept cancellation requests once production has commenced or the item has been shipped. If you have an urgent situation, please contact our support team, and we will do our best to find a feasible solution.
- For orders that have not yet entered the production phase, we can accommodate minor design adjustments. Please note that a nominal fee for materials or design time may apply, depending on the complexity and size changes requested.
- Once production is complete, the original design cannot be altered. Any further changes will require a full remake, and a restocking/remake fee (covering material and labor costs) will be applied.
Returns
Return Window:
- Contact us within 15 days of receiving your product to request a return and refund.
- Return requests will be processed within 2 business days. Requests beyond 15 days are not eligible for returns or refunds.
Return Conditions:
To qualify for a return, the product must:
- Be undamaged.
- Retain its original packaging.
- Include proof of purchase or receipt.
- Provide proof of the product’s condition (photo or video).
Non-returnable Items:
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Promotional or Discounted Products: Cannot be returned due to price reductions. Please confirm your purchase meets your needs.
- Custom Products: Items made to customer specifications (e.g., size, color, design, personalization) cannot be returned like standard products.
Refunds
Processing Time:
- Once the returned item is received and inspected, refunds will be processed within 7 business days to the original payment method.
Partial Refunds:
- If the item shows obvious damage, wear, or missing parts (not caused by us), a partial refund may be issued.
Return Shipping Fees:
- Customers cover return shipping unless the item was damaged during our shipping.
- If the product is damaged during customer-initiated return shipping, please contact the courier for resolution.
Return Address:
Please send returns to:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
- Contact customer service to confirm the return address before shipping.
Exchanges
Eligibility:
- Defective or damaged products will be replaced free of charge.
- For exchanges of the same product, please contact our customer service team.
- If you request size adjustments for your sign, a small symbolic shipping fee may apply.
Contact Us
If you have any questions, contact us at:
Email: info@freedomneon.com
We will respond promptly and assist you with your concerns.
