We truly value your opinions, questions, and feedback. Whether you're shopping, browsing products, or facing any other issues at Freedom Neon, feel free to reach out to us via email or contact form. We’ll get back to you promptly.
Email: info@freedomneon.com
Production usually takes 1–3 days, and shipping typically takes 4–7 days. In fact, 98% of our signs are delivered within 9 days.
Each sign comes with a power adapter with standard plug, controller, wireless remote, and an installation kit (sign standoff screws or steel wire).
If you’d like to use your sign away from a power outlet, we can also provide a battery pack—just let us know.
You’ll need to register as a member to use the code “Freedom Neon”. The discount code must match the email address you used to sign up.
Simply email us your request with the following details:
On business days, we’ll get back to you within 8 hours.
Absolutely! Each sign comes with a standard 6.5 ft (2 m) cord, placed at the bottom center. If you’d like a longer cord or a different placement, just let us know—we’ll customize it for you.
No problem! Simply get in touch with us and we’ll send you a replacement for a small fee
First, check all connections and make sure the power adapter indicator is green. If you’re using a controller, try plugging the sign directly into the adapter. If it still doesn’t light up, contact us—we’ll sort it out quickly.
Although it’s uncommon, if your sign stops working, reach out to our customer support team right away.
