24 HRS OPEN Clock Neon Sign with Arrow
24 HRS OPEN Clock Neon Sign with Arrow
$373.00
- 🛠 2-Year Warranty – Reliable quality guaranteed
- 📞 24/7 Customer Support – Friendly help whenever you need it
- 🔒 100% Secure Checkout – Safe and worry-free shopping
Shipping
[SPECIAL NOTICE: PRODUCTION SCHEDULE]
Due to high seasonal demand, all new handcrafted production will commence on February 23rd. We follow a strict First-In, First-Out (FIFO) queue. Secure your production slot now to ensure the earliest possible delivery.
Estimated Delivery Window: March 6 - March 13 (Applies to orders placed between Feb 10 and Feb 22)
Processing & Shipping Times
-
Order Processing Time: During this seasonal peak, please allow for an extended handling period. Handcrafting for current orders will begin on Feb 23, with a typical assembly and quality testing time of 4–5 business days.
-
Shipping Methods: Once production is completed, we utilize Premium Express Couriers (FedEx, DHL, or UPS) to ensure safe transit.
-
Transit Time: Typically 4–7 business days.
-
Total Delivery Timeline: For current orders, the estimated arrival is between March 6 and March 13.
Shipping Options & Coverage
-
Options: We offer Free Express Shipping (DDP) for most regions.
-
Coverage: We currently ship to:
-
North America: United States, Canada
-
Europe: United Kingdom, Germany, France, Netherlands
-
Import Duties & Taxes (DDP Service)
For customers in the US, UK, and EU, we provide Delivered Duty Paid (DDP) service.
-
All import VAT, duties, and related fees are prepaid by us.
-
Once you complete payment on our website, no additional costs will be incurred during delivery.
-
If, under unexpected circumstances, your package is held at customs and duties are requested, please contact us at support@freedomneon.com. We will refund any duties you have paid.
-
Other Regions: For orders outside the US, UK, and EU, customers are responsible for local customs fees and taxes.
Important Notes & Restrictions
-
Address Changes: You may request an address change before your order is shipped. If the order is already in transit, we will coordinate with the courier, but success is not guaranteed and may incur additional fees.
-
P.O. Boxes & APO/FPO: Please avoid using P.O. Boxes or APO/FPO addresses, as express couriers (DHL/FedEx) often require a physical signature for high-value custom items.
-
Delivery Delays: Actual delivery dates may be affected by flight schedules, weather, or peak shopping seasons.
-
Undelivered or Lost Packages: If tracking information shows "Delivered" but you have not received the item, you must contact our customer service within 15 days of the marked delivery date for verification. Requests made after this period may be ineligible for insurance claims.
Customer Support
If you have any questions or require further assistance, please contact us at: Email: support@freedomneon.com
We are committed to providing you with prompt and reliable support.
Refund
Thank you for shopping at Freedom Neon. If you are not satisfied with your purchase, we are happy to offer returns and refunds. Please read the following policy carefully.
Order Cancellation
- We provide a 4-hour grace period after order placement. During this window, you may contact us via email to request a full cancellation and a total refund.
- Because our LED neon signs are 100% custom-made-to-order, we cannot accept cancellation requests once production has commenced or the item has been shipped. If you have an urgent situation, please contact our support team, and we will do our best to find a feasible solution.
- For orders that have not yet entered the production phase, we can accommodate minor design adjustments. Please note that a nominal fee for materials or design time may apply, depending on the complexity and size changes requested.
- Once production is complete, the original design cannot be altered. Any further changes will require a full remake, and a restocking/remake fee (covering material and labor costs) will be applied.
Returns
Return Window:
- Contact us within 15 days of receiving your product to request a return and refund.
- Return requests will be processed within 2 business days. Requests beyond 15 days are not eligible for returns or refunds.
Return Conditions:
To qualify for a return, the product must:
- Be undamaged.
- Retain its original packaging.
- Include proof of purchase or receipt.
- Provide proof of the product’s condition (photo or video).
Non-returnable Items:
-
Promotional or Discounted Products: Cannot be returned due to price reductions. Please confirm your purchase meets your needs.
- Custom Products: Items made to customer specifications (e.g., size, color, design, personalization) cannot be returned like standard products.
Refunds
Processing Time:
- Once the returned item is received and inspected, refunds will be processed within 7 business days to the original payment method.
Partial Refunds:
- If the item shows obvious damage, wear, or missing parts (not caused by us), a partial refund may be issued.
Return Shipping Fees:
- Customers cover return shipping unless the item was damaged during our shipping.
- If the product is damaged during customer-initiated return shipping, please contact the courier for resolution.
Return Address:
Please send returns to:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
- Contact customer service to confirm the return address before shipping.
Exchanges
Eligibility:
- Defective or damaged products will be replaced free of charge.
- For exchanges of the same product, please contact our customer service team.
- If you request size adjustments for your sign, a small symbolic shipping fee may apply.
Contact Us
If you have any questions, contact us at:
Email: info@freedomneon.com
We will respond promptly and assist you with your concerns.
